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Information box |
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>California Marketplace<
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ShoreTel
IP Phone Systems ~
Choice, Flexibility and Standards!
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Mobile workers
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Office anywhere
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SIP WiFi phone
•
Management and security
–
Silent client install
–
Media encryption
–
Caller ID display control
–
Enhanced class of service
•
Monitor, intercom, barge, record
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Embedded IP phone display driver
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Scale and legacy integration
•
On-Net dialing
•
Digit Translation
•
SIP tie lines
–
International
•
Portugal dial plan
•
France French language pack
•
UK English language pack (prompts only)
•
SIP BRI gateway, analog gateway
•
Session Initiation Protocol
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SIP trunks
•
SIP service provider
•
SIP analog gateway
•
SIP BRI gateway
•
SIP tie lines
–
SIP trunks with off system extensions
•
SIP wireless phone
•
SIP analog terminal adapter
•
SIP conference room phone
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SIP Partner Program
•
New phones, features
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ShorePhone IP110 IP telephone
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ShorePhone BB24 button box
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Programmable buttons
•
Delayed ringing
•
Caller ID display control
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Hot key pad, InstaDial
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Automatic Off-Hook Preference
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Enhanced Dial Tone Behavior
–
LIFO voice mail heard queue
Ease of use for mobile workers
Reliable, Flexible Teleworking
•
Office Anywhere . . .
Assign your extension to external number!
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Leverage PSTN for toll quality voice
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PSTN provides reliable, guaranteed voice
path
•
Assign to home phone, cell phone, hotel
phone
•
“Star-star” works like FLASH allowing
transfers back to HQ!
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Leverage cable / DSL modem for applications
•
Internet effective for desktop call
control, UM, screen pop
•
Benefits
–
Reliable, predictable voice quality
–
Simple, cost effective deployment . . .
100% integrated (no extra server) . . . No charge!
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Excellent solution for contact centers
•
Hunt groups, workgroups, contact center,
enterprise contact center members
can use office anywhere
•
Excellent for remote ACD agents and after
hours support
•
Considerations
Works with analog, digital trunks
–
When used with SIP trunks, SIP phone
features unavailable. Star codes
also not functional
WiFi Phones with Off System Extensions
•
SIP for user endpoints
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WiFi Off System extension for
mobility in office
–
Create a SIP trunk group, SIP trunk
with Off System Extensions
–
Basic feature set
•
Targeted third party handset vendor
–
Product information
•
Hitachi WirelessIP5000
•
Suggest list price: ~$355
•
Check web site for country support
–
Contact information
•
ABP Technology (Hitachi distributor)
•
www.abptech.com
•
Norma Adams, VAR coordinator
•
norma@abptech.com
•
+1.972.831.1600 x121
•
Targeted third party access point vendor
–
Meru Networks
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www.merunetworks.com
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(408) 215-5300
–
Also resells the WiFi phone
Control with management and security capabilities
Simplifying Desktop Software Deployment
•
Silent client install
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Procedure to push desktop call
manager software to users for new installs and upgrades
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Uses active directory group policies
to push MSI file
–
Set of instructions for the
administrator
•
Simplify software updates
–
Speeds deployment . . .
no need for local admin privileges
–
Less user disruption . . . downloads
on next login, dialog
boxes hidden
–
Keeps system more current . . . with
simple distribution, allows IT staff to push more frequent updates
•
Considerations
–
Does require restart after the
silent installation
Making IP Telephony More Secure
•
Media encryption
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Encryptions RTP media stream to
eliminate eaves dropping
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High performance algorithm that can
handle IP telephony
•
Benefits
–
If someone taps network,
conversation cannot be understood
–
Important for certain markets
•
Government, financial institutions
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Beneficial for certain functions
•
Human resources
•
Considerations
–
Supported SG-40/8, 60/12, 120/24,
T1, E1
–
Supported on IP110, 210, 530 and 560
(not the IP100)
–
Not supported on legacy SG devices
or VM, AA, WG, CC/ECC,
Conf Bridge
Dial Plan Flexibility for Large Customers
•
On-Net dialing, digit
translation
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Expanded dial plan (3 to 12 digits)
•
Extension = prefix + number
•
Prefix: 1 to 7 digits
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Number: 3 to 5 digits
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All extensions must be same length
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Abbreviated dialing within site
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Prefixes can span sites
•
Benefits
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Large customers
•
Prefix similar to “site number”
•
Allows “overlapping extensions” between
sites
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Retail customers
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Prefix similar to “store number”
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Dial store number, department number
•
Department number the same across stores
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Legacy integration
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Prefix similar to “PBX Number”
•
Outbound digit translation
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Multi-tenant
•
Prefix similar to “customer number
•
User Group settings allows customers to be
“hidden” in the PCM QuickDialer, operator extension monitor, IP phone
directory
•
Can still dial, intercom, etc. customer-
to-customer
Extending the ShoreTel Distributed Architecture
•
Embedded IP Phone display
driver
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Display driver embedded in the ShoreGear
voice switch
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When server lost, IP phone display
continues to operate
•
Display, buttons, make call, take call,
transfer, conference, hold, intercom, etc.
•
Increased availability
–
Independent of the server - embedded
platform more reliable
–
Independent of WAN – when SG switch at the
site
•
Considerations
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Display controls dependent on the main
database are inactive (like with PCM)
•
Directory, changing options, speed dial,
change call handling mode, change wrap up
–
Extension monitoring of extensions on other
switches is inactive
•
Monitoring of extensions on other
switches relayed by server
Other
•
Enhanced class of service
–
Limit to a single user initiation of
intrusive features
–
Monitor, Barge In, Record, Intercom
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Useful in competitive selling
organizations (Real Estate, Telemarketing)
•
Caller ID display control
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Ability to hide Caller ID name,
number and call handling details by user group
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Hides information in Operator Call
Manager including Extension Monitor
•
As well as Agent and Supervisor Call
Manager
–
Useful in competitive selling
organizations
•
Enhanced system directory
–
All extensions now listed in system
directory in ShoreWare Director
Additional European Localization
•
New countries
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Portugal added
•
Dial plan
•
ISDN PRI trunks
•
SIP trunks
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New language packs
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UK English
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UK voice prompts
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Retains US text strings (IP phone display,
PCM and on-line help)
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France French
•
Voice prompts
•
IP phone display
•
PCM and user on-line help
•
Easier HQ install
–
Select country and language during initial
setup
Openness through standards support
Standards Allow Flexibility
•
Session Initiation Protcol
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IETF protocol defined by RFC 3261
•
“SIP is an application-layer control
protocol that can
establish, modify, and terminate multimedia sessions
such as Internet telephony calls”
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Basic feature set
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Make call, take call
•
Caller ID number, name
•
Transfer (refer method)
•
Conference (SIP device can be a party of,
but not initiate, conference)
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Hold
•
Benefits
–
Pure IP trunking to service providers,
other PBX systems and SIP trunk gateways
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Provides flexibility to support third party
IP endpoints with basic feature set
•
Conference room phones, WiFi phones, ATAs,
etc.
•
Considerations
–
Budgetary price of $50 per SIP trunk
license
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Each SIP trunk uses 1/5 of an analog port
like IP phones
–
UDP Ports are randomized with SIP, not just
UDP5004, QoS should be VLAN or DiffServ
–
Off System Extension used to talk to end
devices with basic feature set
–
SIP devices must send DTMF out of band
using RFC 2388
SIP Partner Program – A Way to Engage
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SIP Partner Program
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Not all SIP is the same
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Interop testing and modifications
required
•
“Certified”
–
External testing facility being set
up to certify interop – CT Labs
–
Third party responsible for
certification costs
•
Program targeted to start in Q3,
CY2005
SIP Connectivity to Service Providers
•
SIP trunking to service
providers
–
Pure IP trunking to service provider (vs.
analog, T1, E1)
–
May require SIP proxy server, session
border controller
•
Targeted third party vendor
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Masergy Communications, Inc.
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Product information
•
International IP/MPLS network
•
Domestic toll rates ~1.5 cents / min,
International ~2.0 cents / min (UK)
•
Check web site for country support and
pricing
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Contact information
•
Don McCracken, Channel Director
•
dmccracken@masergy.com
•
+1.214.442.5733
International Analog Trunks
•
Analog trunk gateway
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Analog trunks for international (requires
ShoreTel dial plan)
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Alternative for low cost remote trunks
•
Note that SG-40/8 provides survivability,
IP phone support and integrated management
•
Targeted third party vendor
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Mediatrix Telecom Inc
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Product information
•
Mediatrix 1204 - Four-port FXO analog
gateway
•
Supports four analog trunks
•
Check datasheets for country support
•
Suggest list price: ~$650
–
Contact information
•
Dan Pirro, Director-Channel Sales
•
+1.514.285.0058 x412
•
dpirro@mediatrix.com
Cost Effective BRI Trunks for
Small International Offices
•
BRI trunk gateway for International
–
Cost effective solution for
international trunks using BRI
•
Targeted third party vendor
–
Mediatrix Telecom Inc
–
Product information
•
Mediatrix 1402 – Two-port BRI Gateway
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Supports two BRI ports, four voice channels
•
Check datasheets for country support
•
Suggest list price: ~$920
–
Contact information
•
Dan Pirro, Director-Channel Sales
•
+1.514.285.0058 x412
dpirro@mediatrix.com
Scale and Legacy Integration
with SIP Tie Lines
•
Tie line integration
–
Tie multiple ShoreTel systems
together (tested by ShoreTel)
–
Eliminates need for “back-to-back”
ShoreGear-T1s/E1s
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Legacy integration (not currently
planned)
•
Targeted third party vendor
–
Potentially could tie into third
party PBX systems
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Not currently planned
–
Would required going through
certification process
Cost Effective Analog Stations
with Off System Extensions
•
Analog terminal adapter, residential
gateway
–
Cost effective, integrated solution
for teleworking
–
Requires using Off System Extensions
•
Targeted third party vendor
–
Mediatrix Telecom Inc
–
Product information
•
Mediatrix 2102 - Residential VoIP Access
Device
•
Supports two analog extensions, one FXO
bypass
•
Check datasheets for country support
•
Suggest list price: ~$150
–
Contact information
•
Dan Pirro, Director-Channel Sales
•
+1.514.285.0058 x412
•
dpirro@mediatrix.com
WiFi Phones with Off System Extensions
•
SIP for user endpoints
–
WiFi Off System extension for
mobility in office
–
Create a SIP trunk group, SIP trunk
with Off System Extensions
–
Basic feature set
•
Targeted third party handset vendor
–
Product information
•
Hitachi WirelessIP5000
•
Suggest list price: ~$355
•
Check web site for country support
–
Contact information
•
ABP Technology (Hitachi distributor)
•
www.abptech.com
•
Norma Adams, VAR coordinator
•
norma@abptech.com
•
+1.972.831.1600 x121
•
Targeted third party access point vendor
–
Meru Networks
–
www.merunetworks.com
–
(408) 215-5300
–
Also resells the WiFi phone
Conference Room Phone
with Off System Extensions
•
Conference room phone
–
IP-based conference room phone
–
Classic “star fish” design with microphone
extensions
•
Targeted third party vendor
–
Polycom
–
Product information
•
Polycom SoundStation IP 4000
•
Check datasheets for country support
•
Suggest list price: ~$1099
–
Contact information
•
Dieter Rencken
•
Dieter.Rencken@polycom.com
•
+1.408.474.2853
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Distribution
•
Check your favorite distribution channel
•
Sign up as a Polycom reseller
Choice and flexibility with new phones and features
Choice, Flexibility w/ New Phones
•
ShorePhone IP110
–
Cost effective phone for lobbies, break
rooms, classrooms, etc.
•
ShorePhone BB24
–
24 button programmable button box perfect
for operators, receptionists, assistants
A Telephone Targeting Open Areas . . . Plus
•
ShorePhone IP110
–
Cost effective telephone targeted for break
rooms, open areas, hallways, dorm rooms, classrooms, etc.
–
Includes an Ethernet switch . . . Can be
used as a desktop phone!
–
Budgetary price
•
$149 suggested list
•
Features
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6 Hard keys
•
Transfer, Conference, Intercom, Redial,
Voice Mail, Hold
–
LCD display
•
1 line x 16 characters
–
Basic speaker
•
Ringing
•
One-way intercom, group paging
•
Not a speakerphone (no mic)
–
Ethernet switch
•
PoE
–
Black and silver plastic
–
Same ergonomic handset
•
Mute, volume control
–
Optional wall mount kit
Addressing More User Types with a Button Box!
•
ShorePhone BB24
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Targeting operators, assistants
•
Especially for non-PC centric users adverse
to PC interface
–
Budgetary price
•
$349 suggested list
•
Features
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24 multi-color buttons
–
Backlit, LCD display (530/560)
•
Programmable
•
6 Characters per buttons
•
NO PAPER LABELS!!!
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Only pure Ethernet BB on the market!
•
Not a proprietary daisy chain
•
Up to four units
•
Works in conjunction with IP530, IP560
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Ethernet switch
•
PoE
•
Power Forwarding for one device
–
Black and silver plastic
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Optional wall mount kit
Flexibility, Ease of Use
with Programmable Buttons
•
Programmable buttons,
delayed ringing, caller ID display control
–
Assign features with presence to buttons
for quick, easy feature access
–
One button feature activation
–
Applies to BB24 as well as the IP530 and
IP560 (as well as IP100)
•
Benefits
–
Customize the telephone for different
applications, i.e.
•
ACD Supervisor: Record,
Monitor, Barge In
•
Operator: Park,
Page, Transfer to “Support”
•
Assistant:
Intercom Transfer to
“CEO”
•
Executive: Intercom
“Mary”
–
Controls ringing on monitored extensions
•
Ring control (off, on, delay1, delay2,
delay3)
–
Controls Caller ID display on monitored
extensions
On, off
•
Considerations
–
Programmed by the system administrator via
Director
–
Program via phone with class of service
(530, 560)
Improving Ease of Use of the Telephone
•
Hot Key Pad, InstaDial . . . Speeds and
eases communication
–
Dials the selected number after timeout
•
“Hot Key Pad” for on-hook dialing
•
“InstaDial” automatically completes action
after timeout
–
Transfer, conference, intercom, pickup, park, redial and
directory
•
Timeout is system-wide (1 sec new installs,
5 sec on upgrades)
–
Hang up expedites the action
•
i.e. hang up transfers the call!
–
Applies to IP530, 560
•
Automatic off-hook preference (speaker /
headset)
–
Option that evokes speaker vs. headset
–
Ease of use for headset users . . . No need
to touch the telephone
–
Applies to IP530, IP560
•
Enhanced dial tone behavior
–
Eliminates dial tone when far end hangs up
Nice customer satisfaction improvement
•
LIFO voice mail heard queue
–
Plays back in “Last In First Out” order
–
Faster to get back to a message you just
listened too!
Schedule and Logistics
•
Schedule
–
Alpha
start May 26th
–
Beta
start Jul 8th
–
Controlled release start Sep
2nd
•
Beta process
–
Joint decision to move forward by ShoreTel
and beta customer
–
Customer must
•
Sign beta agreement
•
Agree to regular software updates
•
Agree to provide regular feedback
•
Agree to be a reference for Marketing
purposes
•
Special beta program
pricing (must install by July 22)
–
IP110 $149 value
FREE! (First 10 customers, limit 5)
–
BB24 $349 value
FREE! (First 10 customers, limit 1)
–
SIP Trunk $50 value
FREE! (First 10 customers, limit 24)
–
Language $995 value
FREE! (First 10 customers, limit 1)
•
Third party SIP products
–
Customer provided
Upgrades and Platforms
•
Software Upgrades
–
Direct upgrades supported from:
ShoreTel5 Release 1.0, 1.1, 1.2
•ShoreTel5 Release 2
–
Upgrades require server, switch, IP phone
and client install / reboot
•
Client platform – No
changes
–
Microsoft Windows 2000 Professional
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Microsoft Windows XP Professional
–
Microsoft Outlook 2000, 2002/XP
–
Microsoft Windows 2000 Terminal Server
SP4
–
Citrix Metaframe XP Presentation Server R
3.0
•
Server platform – No
changes
–
Microsoft Windows Server 2000
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Microsoft Windows Server 2003 Standard
and Enterprise Edition
–
Win2000 server, Win2003 server standard
and enterprise
ShoreTel6 Release1 . . . Flexible, Choice, Intl.
•
Mobile workers
–
Office anywhere
–
SIP WiFi phone
•
Management and security
–
Silent client install
–
Media encryption
–
Caller ID display control
–
Enhanced class of service
•
Monitor, intercom, barge, record
–
Embedded IP phone display driver
–
Scale and legacy integration
•
On-Net dialing
•
Digit Translation
•
SIP tie lines
–
International
•
Portugal dial plan
•
France French language pack
•
UK English language pack (prompts only)
•
SIP BRI gateway, analog gateway
•
Session Initiation Protocol
–
SIP trunks
•
SIP service provider
•
SIP analog gateway
•
SIP BRI gateway
•
SIP tie lines
–
SIP trunks with off system extensions
•
SIP wireless phone
•
SIP analog terminal adapter
•
SIP conference room phone
–
SIP Partner Program
•
New phones, features
–
ShorePhone IP110 IP telephone
–
ShorePhone BB24 button box
–
Programmable buttons
•
Delayed ringing
•
Caller ID display control
–
Hot key pad, InstaDial
–
Automatic Off-Hook Preference
–
Enhanced Dial Tone Behavior
–
LIFO voice mail heard queue
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