•      Mobile workers

–     Office anywhere

–     SIP WiFi phone

•      Management and security

–     Silent client install

–     Media encryption

–     Caller ID display control

–     Enhanced class of service

•     Monitor, intercom, barge, record

–     Embedded IP phone display driver

–     Scale and legacy integration

•     On-Net dialing

•     Digit Translation

•     SIP tie lines

–     International

•     Portugal dial plan

•     France French language pack

•     UK English language pack (prompts only)

•     SIP BRI gateway, analog gateway

•      Session Initiation Protocol

–      SIP trunks

•     SIP service provider

•     SIP analog gateway

•     SIP BRI gateway

•     SIP tie lines

–      SIP trunks with off system extensions

•     SIP wireless phone

•     SIP analog terminal adapter

•     SIP conference room phone

–      SIP Partner Program

•      New phones, features

–      ShorePhone IP110 IP telephone

–      ShorePhone BB24 button box

–      Programmable buttons

•     Delayed ringing

•     Caller ID display control

–      Hot key pad, InstaDial

–      Automatic Off-Hook Preference

–      Enhanced Dial Tone Behavior

–      LIFO voice mail heard queue

Ease of use for mobile workers

Reliable, Flexible Teleworking

•      Office Anywhere . . . Assign your extension to external number!

–     Leverage PSTN for toll quality voice

•     PSTN provides reliable, guaranteed voice path

•     Assign to home phone, cell phone, hotel phone

•     “Star-star” works like FLASH allowing transfers back to HQ!

–     Leverage cable / DSL modem for applications

•     Internet effective for desktop call control, UM, screen pop

•      Benefits

–     Reliable, predictable voice quality

–     Simple, cost effective deployment . . . 100% integrated (no extra server) . . . No charge!

–     Excellent solution for contact centers

•     Hunt groups, workgroups, contact center, enterprise contact center members
can use office anywhere

•     Excellent for remote ACD agents and after hours support

•      Considerations

     Works with analog, digital trunks

–     When used with SIP trunks, SIP phone features unavailable. Star codes
also not functional

WiFi Phones with Off System Extensions

•      SIP for user endpoints

–     WiFi Off System extension for
mobility in office

–     Create a SIP trunk group, SIP trunk
with Off System Extensions

–     Basic feature set

•      Targeted third party handset vendor

–     Product information

•     Hitachi WirelessIP5000

•     Suggest list price: ~$355

•     Check web site for country support

–     Contact information

•     ABP Technology (Hitachi distributor)

•     www.abptech.com

•     Norma Adams, VAR coordinator

•     norma@abptech.com

•     +1.972.831.1600 x121

•      Targeted third party access point vendor

–     Meru Networks

–     www.merunetworks.com

–     (408) 215-5300

–     Also resells the WiFi phone

Control with management and security capabilities

Simplifying Desktop Software Deployment

•     Silent client install

–     Procedure to push desktop call manager software to users for new installs and upgrades

–     Uses active directory group policies to push MSI file

–     Set of instructions for the administrator

•     Simplify software updates

–     Speeds deployment . . . no need for local admin privileges

–     Less user disruption . . . downloads on next login, dialog
boxes hidden

–     Keeps system more current . . . with simple distribution, allows IT staff to push more frequent updates

•     Considerations

–     Does require restart after the silent installation

Making IP Telephony More Secure

•     Media encryption

–     Encryptions RTP media stream to eliminate eaves dropping

–     High performance algorithm that can handle IP telephony

•     Benefits

–     If someone taps network, conversation cannot be understood

–     Important for certain markets

•     Government, financial institutions

–     Beneficial for certain functions

•     Human resources

•     Considerations

–     Supported SG-40/8, 60/12, 120/24, T1, E1

–     Supported on IP110, 210, 530 and 560 (not the IP100)

–     Not supported on legacy SG devices or VM, AA, WG, CC/ECC,
Conf Bridge

Dial Plan Flexibility for Large Customers

•      On-Net dialing, digit translation

–     Expanded dial plan (3 to 12 digits)

•     Extension = prefix + number

•     Prefix: 1 to 7 digits

•     Number: 3 to 5 digits

•     All extensions must be same length

–     Abbreviated dialing within site

–     Prefixes can span sites

•      Benefits

–     Large customers

•     Prefix similar to “site number”

•     Allows “overlapping extensions” between sites

–     Retail customers

•     Prefix similar to “store number”

•     Dial store number, department number

•     Department number the same across stores

–     Legacy integration

•     Prefix similar to “PBX Number”

•     Outbound digit translation

–     Multi-tenant

•     Prefix similar to “customer number

•     User Group settings allows customers to be “hidden” in the PCM QuickDialer, operator extension monitor, IP phone directory

•     Can still dial, intercom, etc. customer-
to-customer

Extending the ShoreTel Distributed Architecture

•      Embedded IP Phone display driver

–     Display driver embedded in the ShoreGear voice switch

–     When server lost, IP phone display continues to operate

•     Display, buttons, make call, take call, transfer, conference, hold, intercom, etc.

•      Increased availability

–     Independent of the server - embedded platform more reliable

–     Independent of WAN – when SG switch at the site

•      Considerations

–     Display controls dependent on the main database are inactive (like with PCM)

•     Directory, changing options, speed dial, change call handling mode, change wrap up

–     Extension monitoring of extensions on other switches is inactive

•     Monitoring of extensions on other switches relayed by server

Other

•     Enhanced class of service

–     Limit to a single user initiation of intrusive features

–     Monitor, Barge In, Record, Intercom

–     Useful in competitive selling
organizations (Real Estate, Telemarketing)

•     Caller ID display control

–     Ability to hide Caller ID name, number and call handling details by user group

–     Hides information in Operator Call Manager including Extension Monitor

•     As well as Agent and Supervisor Call Manager

–     Useful in competitive selling organizations

•     Enhanced system directory

–     All extensions now listed in system directory in ShoreWare Director

Additional European Localization

•      New countries

–     Portugal added

•     Dial plan

•     ISDN PRI trunks

•     SIP trunks

•      New language packs

–     UK English

•     UK voice prompts

•     Retains US text strings (IP phone display, PCM and on-line help)

–     France French

•     Voice prompts

•     IP phone display

•     PCM and user on-line help

•      Easier HQ install

–     Select country and language during initial setup

Openness through standards support

Standards Allow Flexibility

•      Session Initiation Protcol

–     IETF protocol defined by RFC 3261

•     “SIP is an application-layer control protocol that can
establish, modify, and terminate multimedia sessions
such as Internet telephony calls”

–     Basic feature set

•     Make call, take call

•     Caller ID number, name

•     Transfer (refer method)

•     Conference (SIP device can be a party of, but not initiate, conference)

•     Hold

•      Benefits

–     Pure IP trunking to service providers, other PBX systems and SIP trunk gateways

–     Provides flexibility to support third party IP endpoints with basic feature set

•     Conference room phones, WiFi phones, ATAs, etc.

•      Considerations

–     Budgetary price of $50 per SIP trunk license

–     Each SIP trunk uses 1/5 of an analog port like IP phones

–     UDP Ports are randomized with SIP, not just UDP5004, QoS should be VLAN or DiffServ

–     Off System Extension used to talk to end devices with basic feature set

–     SIP devices must send DTMF out of band using RFC 2388

SIP Partner Program – A Way to Engage

•     SIP Partner Program

–     Not all SIP is the same

–     Interop testing and modifications required

•     “Certified”

–     External testing facility being set up to certify interop – CT Labs

–     Third party responsible for certification costs

•     Program targeted to start in Q3, CY2005

SIP Connectivity to Service Providers

•      SIP trunking to service providers

–     Pure IP trunking to service provider (vs. analog, T1, E1)

–     May require SIP proxy server, session border controller

•      Targeted third party vendor

–     Masergy Communications, Inc.

•     www.masergy.com

–     Product information

•     International IP/MPLS network

•     Domestic toll rates ~1.5 cents / min, International ~2.0 cents / min (UK)

•     Check web site for country support and pricing

–     Contact information

•     Don McCracken, Channel Director

•     dmccracken@masergy.com

•     +1.214.442.5733

International Analog Trunks

•      Analog trunk gateway

–     Analog trunks for international (requires ShoreTel dial plan)

–     Alternative for low cost remote trunks

•     Note that SG-40/8 provides survivability, IP phone support and integrated management

•      Targeted third party vendor

–     Mediatrix Telecom Inc

•     www.mediatrix.com

–     Product information

•     Mediatrix 1204 - Four-port FXO analog gateway

•     Supports four analog trunks

•     Check datasheets for country support

•     Suggest list price: ~$650

–     Contact information

•     Dan Pirro, Director-Channel Sales

•     +1.514.285.0058 x412

•     dpirro@mediatrix.com 

Cost Effective BRI Trunks for
Small International Offices

•     BRI trunk gateway for International

–     Cost effective solution for international trunks using BRI

•     Targeted third party vendor

–     Mediatrix Telecom Inc

•     www.mediatrix.com

–     Product information